Warranty & Returns

We trust that you will be satisfied with your purchase from Step in Global However, if you are not satisfied, you may be able to return the goods under the following circumstances:

Change of mind (unwanted goods)

If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 days and we will issue a full refund.

Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 14 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in the original packaging with all internal packaging, contents, and documentation. Alternatively, a restocking charge will be applied.

Goods damaged in transit

If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via phone 07751019709 between 9:00am and 4:00pm, (Mon-Fri, excluding bank holidays) or email at returns@stepincomputers.co.uk. We will not accept any liability for damaged goods if reported after 2 days of delivery.

If the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in original packaging with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund via the original payment method.

Faulty products

Dead On Arrival Products (DOA - Up to 30 Days)

If you feel your item is faulty on arrival, we would advise contacting us for technical support to troubleshoot and fix any technical issues before organising a return.

Goods returned with no fault found are subject to a restocking/ handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.

·         Item not as described

In the rare event that your item is not as described, please send us an email at returns@stepincomputers.co.uk with the details and we will organise a free return and a replacement for you.

·         Faulty products beyond 30 Days

If your item develops a fault after a 30-day DOA period, please contact the manufacturer to have it fixed under Warranty as listed under the Warranty section below.

Warranty

All our products come with a standard 1-year warranty from the manufacturer unless otherwise specified on the product page (or otherwise in case of refurbished items for which please refer to details on the item page).

If your item has developed any fault that is not caused by physical damage, liquid damage, neglect, misuse, or normal wear & tear and it is still within the warranty period covered by the manufacturer, please contact the manufacturer.

Should you require assistance, you can email us at returns@stepincomputers.co.uk and we can guide you through the process.

Returns processing times

Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be longer during the peak times.

Please call us on 07751019709 between 9.00am and 4:00pm, (Mon-Fri, excluding bank holidays) or email us at returns@stepincomputers.co.uk should you have any questions pertaining to your return.