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We trust that you will be satisfied with your purchase from Step in Computers. However, if you are not satisfied, you may be able to return the goods under following circumstances:
Change of mind (unwanted goods)
If your change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 days and we will issue a full refund.
Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 14 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in the original packaging with all internal packaging, contents and documentation. Alternatively, a restocking charge will be applied.
Goods damaged in transit
If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via phone 0114 2443229between 9:00am and 4:00pm, (Mon-Fri, excluding bank holidays) or email at email@example.com. We will not accept any liability for damaged goods if reported after 2 days of delivery.
If the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund via original payment method.
Dead On Arrival products (DOA - Up to 30 Days)
If you feel your item is faulty on arrival, we would advise contacting us for technical support to trouble shoot and fix any technical issues before organising a return.
Goods returned with no fault found are subject to a restocking/ handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.
- Item not as described
In the rare event if your item is not as described, please send us an email at firstname.lastname@example.org with the details and we will organise a free return and a replacement for you.
- Faulty products beyond 30 Days
If your item develops a fault after 30 days DOA period, please contact the manufacturer to have it fixed under Warranty as listed under the Warranty section below.
All our products come with a standard 1 year warranty from the manufacturer, unless otherwise specified on the product page (or otherwise in case of refurbished items for which please refer to details on the item page).
If your item has developed any fault that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear and it is still within the warranty period covered by the manufacturer, please contact the manufacturer.
Should you require assistance, you can email us at email@example.com and we can guide you through the process.
Returns processing times
Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be longer during the peak times.
Please call us on 0114 2443229 between 9.00am and 4:00pm, (Mon-Fri, excluding bank holidays) or email us at firstname.lastname@example.org should you have any questions pertaining your return.